FAQ

Dear Gym Source Customer,

On November 1, 2021, Gym Source closed its retail division after 75+ years of meeting the fitness needs of our customers. On behalf of all of us at Gym Source, thank you for your business and for the opportunity to serve you.

The Gym Source name will live on through our Commercial Division which sells equipment and services in building, education, hospitality, and fitness center industries. Our outstanding retail customer obligations, including open orders, will be fulfilled and managed by our Commercial Division. At any time, you may contact us 800.GYM.SOURCE to leave a message for a Customer Care Team Member. Your call will be returned within 48 hours. Below are a few specific FAQs that we thought may be helpful.

I ordered equipment from Gym Source and am waiting on delivery. What do I need to do?
There is nothing for you to do. Your order will be delivered as scheduled or when the product has arrived. In either case, you will be notified by our delivery team 48 – 72 hours prior to delivery to confirm your date and an approximate time.

Who do I contact to learn more about my order/delivery?
You may contact us at Logistics@gymsource.com or at 800.GYM.SOURCE. A member of our team will get back to you within 24-48 hours. Please be sure to include your full name, phone number, email address, and Gym Source order number, if available.

What if I have general questions about my order?
Please contact us at 800.GYM.SOURCE or Sales@gymsource.com. A member of our team will get back to you within 24-48 hours. Please be sure to include your full name, phone number, email address, and Gym Source order number, if available.

How do I arrange for warranty service?
Please contact us at Service@gymsource.com or at 800.GYM.SOURCE. A member of our team will get back to you within 24-48 hours. Please be sure to include your full name, phone number, email address, and Gym Source order number, if available.