Each month, Gym Source features an employee who exemplifies the passion for fitness innovation and dedication to customer service for which the company is known.
Employee: Ken Kirlis, Store Manager
Location: Framingham, MA
Quote: “It’s not about finding our customers the most expensive pieces of equipment, it’s about finding them the right pieces of equipment”
Ken Kirlis is an expert in all things customer service. As the store manager of the Framingham showroom, Ken’s utmost concern is ensuring that his customers get the perfect pieces of equipment to fit their needs and their fitness space, at any price point. Ken’s goals are his clients goals.
With a background in sales and personal training, Ken was a natural fit for Gym Source when he joined the company 10 years ago. He was familiar with the high end products Gym Source sold and their reputation for quality service and the thing that drove Ken to Gym Source was the small business feel. “Gym Source is a large company with a small company feel. To our customers, our showrooms feel like a local business and not like one of the big-box stores down the street. Internally, I love that I know everyone and have access to employees in many different job functions to give them feedback that will help make sure our customers get the best experience possible.”
Although Ken is part of the employee training program and prides himself on instructing new employees on the Gym Source way of quality products and customer service, his biggest accomplishments with the company are the stories his clients have to tell.
“I had someone come in about a year ago looking for a rowing machine, something compact that would get him moving. He was diagnosed pre-diabetic and realized he needed to make a change. He returned to the store last month and had lost about 80 lbs. He was living a healthy lifestyle and came in to find new ways to stay active and engaged in fitness.”
Ken has some fitness goals too. “I just want to be active and stay healthy. I have had struggles managing my weight, much like many of my customers, and I think that helps us relate to each other and work together to find the perfect equipment to keep them on track.”
If you ask Ken about his favorite piece of equipment to recommend to his clients, it is undoubtedly the Cybex Bravo All-In-One. “As strength pieces go, it’s the best of the best. It’s versatile and very compact. If you can fit a love seat in your house, you can fit the Bravo,” and think of all the benefits of making that choice! Ken’s favorite features are the stability pad which allows for more muscle activation, the ability to lift as much as you would on a bench, and the general quality and construction of all Cybex equipment as they’re all very strong and reliable.
We’re so excited to celebrate Ken’s 10th year at Gym Source by featuring him as May’s Featured Employee. Come by the Framingham store to chat and shop with Ken!